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This policy explains what information we collect when you access 789e com, how we use it, and the choices available to you. It applies to accounts opened by persons in regions where access is permitted under local law.
We collect the information you provide when you create an account — your name, contact details, and the payment method you register, whether that is GCash, InstaPay, or Bank Transfer. We also collect activity data generated when you use the platform: pages visited, sessions opened, and transaction records tied to your wallet. This data is held to operate your account, process deposits and withdrawals through your chosen payment rail, detect irregular activity, and respond to support requests. We do not sell your personal information to third parties for their own marketing use. Where we share data with processors — for example, a payment gateway handling a GCash transaction — those processors are bound by data handling terms consistent with this policy. Retention periods depend on the category of data: account identity records are kept for as long as your account remains active plus any period required by applicable regulations in eligible jurisdictions. Transaction records linked to GCash, InstaPay, or Bank Transfer activity are retained in line with financial record-keeping obligations. You may request a summary of the data we hold by contacting our support channel. Availability of this platform, and the obligations this policy places on us, depend on local law and apply only where access is permitted.
Transaction records from GCash deposits and withdrawals are retained as part of your account history and are visible in your account dashboard after login.
InstaPay transfer records are logged under your wallet activity and can be referenced when you raise a data query with our support team.
Bank Transfer entries are kept in your transaction history for as long as required by applicable financial record-keeping rules in your region.
Not everything connected to your 789e com experience is governed by this policy alone. Understanding the boundaries helps you know where to direct questions about data handling.
Login credentials, session activity, and device identifiers used when you access your account fall inside this policy. We handle this data to keep your account secure and to detect unusual login patterns.
Deposits and withdrawals processed through GCash, InstaPay, or Bank Transfer are covered here with respect to the records we hold. The payment provider's own terms govern how they handle data on their side of the transaction.
Browsing behaviour on the platform — which sections you visit, how long you stay — is collected by us under this policy to improve navigation and account flow. It is not shared for third-party advertising.
Links that take you away from 789e com, including to payment gateways or external pages, fall outside this policy. Those services operate under their own privacy terms, which we encourage you to read.
You have concrete options when it comes to the data we hold on your account. Reviewing your records is straightforward: log in and open the account dashboard, where your transaction history — including GCash and InstaPay entries — is displayed in full. If a detail on your account is incorrect, such as a contact number or registered name, you can update it through the account settings page or ask our support team to make the correction after verifying your identity. Raising a question about how your data is used does not require a formal legal process; a message to our support channel is enough to start the conversation. If you want to request deletion or a restriction on how we use certain data, note that some records — particularly those tied to financial transactions — may need to be kept for the period required by applicable rules in your eligible region. We will tell you which records fall under that obligation when you make the request.
Your full transaction history, including wallet entries from GCash, InstaPay, and Bank Transfer, is available in your account dashboard. No separate request is needed to view it.
Update contact information or registered name through account settings, or contact support with your request. Identity verification will be required before changes are applied.
Send a message through the support channel to ask how a specific category of your data is used, retained, or shared. We will respond with the specific detail that applies to your account type.
You may request deletion or restriction for data not subject to regulatory retention rules. We will confirm which data can be removed and which must be kept, and why.
If you have a question about this privacy policy, want to make a data request, or need help understanding what we hold on your account, reach out through any of the channels below. Our team handles data queries alongside general account support.
Open the chat widget on the 789e com site after logging in to connect with our support team. Data questions are handled through the same channel as account and payment queries.
Send your privacy or data request by email using the address shown on the Contact page of 789e com. Include your registered account details so we can locate your records accurately.
The current state of your transaction records and account data is shown directly in your account dashboard after login. Start there before contacting support — many data queries can be resolved without waiting for a reply.
We apply access controls, encryption in transit, and session monitoring to protect the data held under your account. These measures cover the information you submit at registration, your payment activity through GCash, InstaPay, or Bank Transfer, and the session data generated when you navigate the platform.
We use session cookies to keep you logged in and analytics cookies to understand how the platform is navigated. You can adjust cookie preferences through your browser settings; disabling certain cookies may affect how some account functions behave.
Access to your account data is restricted to the account holder and authorised support staff handling a verified query. Login activity is monitored for patterns that indicate unauthorised access, and unusual sessions may trigger a verification step.
We keep identity and transaction records for the period required by applicable rules in your eligible region. Data that is no longer needed for account operation or regulatory purposes is deleted on a scheduled basis — the specific schedule is not published, but deletion is not indefinite.
When this policy is updated, the revised version is published on this page with a new effective date. Continued use of your account after the date shown constitutes acknowledgement of the current version. For significant changes, we may notify you through your registered contact details.
These questions cover the scenarios that come up most often when account holders in the Philippines want to understand how their data is handled.
At registration, we collect your name, contact information, and the details needed to verify your account. When you make a deposit or withdrawal via GCash, InstaPay, or Bank Transfer, the transaction reference and amount are also recorded against your account history.
Your transaction records and account activity are visible in the account dashboard after login. For a broader summary of the data we hold — including any records not shown in the dashboard — contact our support team with your registered account details and a specific data request.
We share data only with processors that need it to operate your account — for example, the payment gateway handling a GCash or InstaPay transaction. These processors handle your data under terms consistent with this policy. We do not sell personal data for third-party marketing.
Log in, go to account settings, and update the field that needs changing. If the field is locked — for example, a registered name tied to identity verification — contact support directly. Identity confirmation will be required before the change is applied.
Transaction records linked to GCash, InstaPay, and Bank Transfer activity are retained for the period required by applicable financial record-keeping rules in your eligible region. The exact duration depends on local regulatory requirements, which we apply on a per-account basis.
Closing your account ends active data collection, but some records — particularly those tied to financial transactions — are retained for the period required by applicable rules. We will tell you specifically which records remain and for how long when you submit a closure or deletion request through support.